Refund policy

At BN Hair Solution, customer satisfaction is our top priority. We ensure that every product is carefully packed and shipped. However, in rare cases where you receive a damaged or incorrect product, we’re here to help.

Eligibility for Return or Exchange:

We only accept returns or exchanges in the following cases:

  • You received a damaged product.

  • You received the wrong product (different from what you ordered).

Unfortunately, we do not accept returns or exchanges for opened, used, or change-of-mind orders due to health and safety standards.

Time Frame for Reporting:

  • Please inspect your order upon delivery.

  • If you receive a damaged or wrong product, contact us within 24 hours of receiving your order.

  • Any claims made after this period may not be eligible for return or exchange.

How to Request a Return or Exchange:

  1. Contact our customer support team via WhatsApp, phone, or email.

  2. Provide your order number, clear photos of the product (showing the damage or incorrect item), and a brief explanation of the issue.

  3. Our team will review your request and provide further instructions.

Return Shipping:

  • If your return/exchange is approved, we will arrange a courier pickup or provide instructions for sending the item back.

  • We will cover the return shipping cost in case of damaged or incorrect products.

Refunds:

  • For eligible returns, we will either replace the product or issue a full refund, based on your preference.

Contact Us for Support:

For any return or exchange-related queries, please reach out to:
📞 [Contact Number]
📧 [Email Address]